97pak FAQ — Everything Pakistani Players Ask

18 years old, without exception. You must enter your date of birth at registration. Your age is then formally verified against your CNIC during the KYC process that's required before your first withdrawal. Any account found to belong to someone under 18 is closed immediately and any balance is forfeited.

No. 97pak strictly enforces a one account per person policy. Creating a second account — whether under the same name or a different one — results in all accounts being suspended and any balances being reviewed. If you've lost access to your account, use the password recovery option or contact support to regain access. Do not create a fresh account.

Click "Forgot password?" on the Login page. Enter your registered mobile number and you'll receive an OTP. Enter it to verify you own the number, then set a new password. If you've changed your mobile number and didn't update it in your account beforehand, contact live chat support for a manual verification process using your CNIC details.

KYC stands for Know Your Customer — it's the identity verification step. On 97pak it requires uploading a clear photo of your CNIC (front and back) and a selfie. It's required before your first withdrawal, not at registration. The process is handled by a third-party verification service and typically completes quickly. We recommend completing KYC soon after registration so it's ready by the time you want to withdraw.

Log in and go to the Cashier section. Select your preferred deposit method — JazzCash, Easypaisa, Raast, bank transfer or debit card — and follow the on-screen steps. Deposits via JazzCash and Easypaisa are typically credited within a few minutes once payment confirmation is received. Bank transfers may take a little longer depending on your bank's processing hours.

The minimum deposit for JazzCash and Easypaisa is PKR 500. Minimums for bank transfer and card deposits may vary. All amounts are in PKR — there's no need to deal with foreign currency conversions on 97pak.

Withdrawal processing times depend on the method. JazzCash and Easypaisa withdrawals are typically the fastest once processed. Bank transfer (IBFT) withdrawals depend on interbank processing timelines and are generally completed within one business day for requests made during banking hours. Your KYC must be completed before any withdrawal can be processed. VIP members often benefit from priority withdrawal processing.

First, allow a few minutes for the transaction to confirm — JazzCash and Easypaisa transactions occasionally take slightly longer during peak times. If your balance hasn't updated after 15–20 minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through on your end. If it did, take a screenshot showing the transaction reference number and contact live chat support with that reference. The team can trace the payment and credit your account manually if needed.

Generally withdrawals are processed back to the same method used for deposits as part of standard anti-fraud procedures. If you need to withdraw to a different account — for example if you've changed your JazzCash number — contact support before initiating the withdrawal to complete the necessary verification steps. Attempting to withdraw to an unverified third-party account without prior clearance may result in a delay or review.

97pak covers Pakistan Super League (PSL) matches, T20 internationals, Test series, one-day internationals and major bilateral series involving Pakistan. Available markets include match winner, top batsman, top bowler, first wicket method, total runs, over-by-over run totals, in-play live betting and more depending on the match. Market availability and depth varies by fixture.

Settlement rules for abandoned or rain-affected matches depend on the specific market and the outcome rules set for that event. Generally, if an official result is declared under Duckworth-Lewis or other standard cricket methods, bets are settled on that result. If no official result is declared and the match is abandoned entirely, most markets are voided and stakes returned. Specific settlement rules are listed in the full Terms and Conditions on the Terms page.

Yes. Live in-play betting is available on selected cricket matches including PSL and major international fixtures. Odds update in real time as the match progresses. In-play markets include next wicket, current over runs, match winner from current state and more. To access live betting, log in to your account during a live match and navigate to the Sports section.

Yes. In addition to cricket, 97pak covers football including international tournaments and club leagues, as well as esports events. Explore the full sports betting section after logging in to see all currently available markets. Cricket — particularly PSL and T20 internationals involving Pakistan — remains the most comprehensively covered sport on the platform.

97pak's live casino includes Baccarat, Roulette, Teen Patti, Andar Bahar, Blackjack and other real dealer games streamed in HD. Tables run around the clock. You can access the live casino lobby from the navigation menu once you're logged in. Minimum and maximum bet limits vary by table — there are options suitable for casual players as well as higher limit tables for those who prefer bigger stakes.

In the event of a disconnection, the game server records the state of the round at the point of disconnection. For most live dealer games, rounds in progress are completed according to the rules and any resulting win or loss is credited to your account when you reconnect. For slots, disconnected rounds are typically completed and the result reflected in your balance on your next login. If you believe a disconnection has caused an incorrect balance, contact support with the approximate time and game name.

RTP stands for Return to Player — it's the percentage of total bets a slot is designed to pay back over a very large number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over millions of spins. In any individual session the result can vary significantly from the published RTP. It's a long-run statistical figure, not a guarantee for a single session. RTP information is usually available in the game's info section.

New 97pak accounts are eligible for a welcome bonus on their qualifying first deposit. The bonus is credited automatically to your account after the deposit clears. Bonus funds cannot be withdrawn directly — they must be wagered a specified number of times before associated winnings become withdrawable. The specific bonus amount, eligible deposit methods and wagering requirements are detailed in the promotions section of your account after registration. Bonus terms are also in the full Terms and Conditions.

Wagering requirements (sometimes called rollover or playthrough) specify how many times you need to bet the bonus amount before you can withdraw associated winnings. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before those winnings become withdrawable. You can track your wagering progress in the bonuses section of your account dashboard. Different games contribute differently to wagering — sports bets, slots and live casino games may have different contribution percentages.

If you request a withdrawal before completing the wagering requirements on an active bonus, the bonus and any winnings attributed to it are typically forfeited. Your original deposit amount (minus any losses) remains withdrawable. The exact treatment varies by promotion — check the specific terms for the bonus you're using before initiating a withdrawal if you're unsure.

Go to Account Settings after logging in and find the Responsible Gaming section. You can set a daily, weekly or monthly deposit limit in PKR. Reductions apply immediately. Increases take effect after a cooling-off period — this is deliberate and designed to prevent impulse decisions from overriding a sensible limit you set when thinking clearly. You can also set loss limits and session time reminders from the same section.

Self-exclusion can be requested through Account Settings in the Responsible Gaming section, or directly through live chat support. You can choose a period of 30 days, 90 days, 6 months or longer. During self-exclusion your account is fully inaccessible and you will not receive any marketing from 97pak. Your balance is preserved until the exclusion ends. For more detail see the Responsible Gaming page.

A cool-off period is a short break — 24 hours, 48 hours or up to 7 days — during which you cannot access your account, but your account remains intact. It's designed for situations where you want a brief pause without fully excluding yourself. Self-exclusion is a longer-term measure (30 days minimum) for players who want a more serious break from the platform. Both are available for free from account settings.