A clear explanation of what personal information 97pak collects, why we collect it, how it is used and the rights you have as a player on our platform. Written in plain language, no legal maze.
Before the full policy, here are the most important points about how 97pak handles your personal information.
97pak collects personal data required to operate your account, process payments in PKR, verify your identity via CNIC and provide customer support. We don't collect data we have no use for.
All data transmitted through the 97pak platform is protected by SSL encryption. Personal and financial information is stored on secured servers with access restricted to authorised personnel only.
97pak does not sell, rent or trade your personal data to third parties for commercial purposes. Data is only shared with service providers who need it to operate the platform on our behalf.
You have the right to request a copy of the personal data 97pak holds about you. Submit your request via live chat or email and we will respond within a reasonable timeframe.
97pak uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is used. You can control cookie settings through your browser.
If the personal information we hold about you is incorrect or out of date, you can request a correction at any time. Contact support with the details that need updating.
This Privacy Policy describes the data practices of 97pak ("the platform," "we," "us"). It explains what personal information is collected when you use the 97pak website, mobile application and related services, how that information is used and stored, who it may be shared with and what rights you have in relation to your own data.
97pak is an online gaming and sports betting platform designed for adult players in Pakistan. All services operate in Pakistani Rupees (PKR). Payment processing is handled through JazzCash, Easypaisa, Raast, bank transfer and other local payment methods. Because financial transactions and identity verification are part of operating this platform, the collection of certain personal data is an unavoidable part of the service.
This policy is written in plain English because we want you to actually understand it, not just scroll past it. We have tried to be specific about what we collect, why we collect it and what we don't do with it.
97pak collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number and CNIC images | During KYC verification |
| Contact Data | Pakistani mobile number, email address (if provided) | At registration |
| Account Data | Username, password (encrypted), account preferences, VIP tier | During account setup and use |
| Financial Data | Deposit and withdrawal history, transaction amounts in PKR, payment method details | During payment transactions |
| Activity Data | Bets placed, games played, session durations, sports markets accessed | During platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically during use |
| Support Data | Live chat transcripts, email correspondence, dispute records | When you contact support |
We do not collect sensitive personal data beyond what is required for CNIC-based identity verification. We do not ask for your financial account passwords or one-time passwords (OTPs) — if anyone contacts you claiming to be from 97pak and asks for these, do not share them.
97pak uses personal data for the following purposes:
All financial transactions on 97pak are conducted in PKR. When you make a deposit via JazzCash, Easypaisa or another supported method, the payment is processed through the provider's system. 97pak retains a record of the transaction amount, timestamp, method and status — but we do not store your full JazzCash PIN, Easypaisa account password or bank account password.
For withdrawal processing, 97pak records the mobile wallet number or bank account details you have registered for withdrawals. This information is verified during KYC and is used solely to route payments back to your own verified accounts.
Transaction records are retained for a minimum period necessary to support audit, dispute resolution and compliance purposes. The specific retention period for financial records is described in Section 9.
CNIC-based identity verification is required before your first withdrawal from 97pak. This process involves uploading a photo of your CNIC (front and back) and a selfie. The verification is carried out by a third-party KYC provider and is a one-time requirement unless re-verification is requested as part of a security review.
Your CNIC images are used for the sole purpose of verifying that:
CNIC data is handled by the third-party KYC provider under strict data handling obligations. 97pak retains a record confirming that your verification was completed and the date it was approved. We do not store full CNIC images on 97pak servers longer than necessary for the verification process.
We take the handling of CNIC data seriously. This is sensitive personal information and it is treated accordingly. If you have specific questions about how your KYC data was handled, contact support with your account details.
97pak uses cookies and similar technologies (including local storage and session tokens) to operate the platform. Here is what they are used for:
Most web browsers allow you to refuse or delete cookies through your browser settings. Disabling essential cookies will affect the platform's ability to function correctly, including keeping you logged in. Analytics cookies can typically be blocked without affecting core platform use.
97pak implements several layers of technical and organisational security to protect personal data:
No system can guarantee absolute security. If you believe your account has been compromised, contact 97pak support immediately to have your account secured.
97pak retains personal data for as long as necessary to fulfil the purposes described in this policy, including legal and compliance obligations.
Once retention periods expire, data is securely deleted or irreversibly anonymised so it can no longer be associated with an individual.
You have the following rights in relation to the personal data 97pak holds about you. To exercise any of these rights, contact support with your account details and a description of your request.
You can request a copy of the personal data 97pak holds about you. We will provide this in a readable format within a reasonable timeframe.
If personal data we hold is inaccurate or incomplete, you can request that it be corrected. Contact support with the correct information.
You can request deletion of your personal data. This right applies subject to legal retention requirements — financial records, for example, must be kept for compliance purposes even after account closure.
You can object to specific processing activities, including receiving marketing communications. Marketing preferences can be managed from your account settings.
You can request a portable copy of the data you have provided to 97pak in a structured, machine-readable format.
In certain circumstances you can request that 97pak restricts how your data is processed while a query or dispute is being resolved.
97pak is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. CNIC-based KYC verification is a mandatory part of the account process and includes date-of-birth verification.
If we discover that an account has been created by a person under 18, the account will be closed immediately. Any deposits made will be returned to the originating payment method where feasible, and all game activity and winnings generated on the account will be voided.
97pak may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, registered players will be notified via the mobile number or email address on their account.
The updated Privacy Policy will be published on this page with a revised "last updated" date. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
We recommend reviewing this page periodically. If you disagree with any changes made to the Privacy Policy, contact support to discuss your options.
If you have a question about this Privacy Policy, want to exercise a data right or have a concern about how your personal information has been handled, please contact the 97pak support team.
Live chat is available 24 hours a day, every day, and is the fastest way to get a response for most queries. For formal privacy requests or detailed written queries, contact us at:
When submitting a formal privacy request, please include your account username and a clear description of the data or right in question. We aim to acknowledge formal requests promptly and provide a full response within a reasonable period.
If you are unsatisfied with our response to a privacy concern, you have the right to escalate the matter through appropriate channels in your jurisdiction.